Common Android Problems

The data connection needs to be checked
Sometimes the data connection drops but
the phone connection stays active. Check
the status bar. If you see bars, you have a
phone signal. When you don’t see the 4G,
3G, 1X, or Wi-Fi icon, the phone has no
data signal.
Occasionally, the data signal suddenly
drops for a minute or two. Wait and it
comes back around. If it doesn’t, the
cellular data network might be down, or you
may simply be in an area with lousy
service. Consider changing your location.
For wireless connections, you have to
ensure that Wi-Fi is set up properly and
working. Setup usually involves pestering
the person who configured the Wi-Fi signal
or made it available, such as the cheerful
person in the green apron who serves you
The touchscreen doesn’t work!
The touchscreen, such as the one used on
your phone, requires a human finger for
proper interaction. The phone interprets
complicated electromagnetic physics
between the human finger and the phone to
determine where the touchscreen is being
You can use the touchscreen while wearing
special touchscreen gloves. Yes, they
actually make such things. But wearing
regular gloves? Nope.
The touchscreen might also fail when the
battery power is low or when the phone has
been physically damaged.
The screen is too dark!
Android phones feature a teensy light
sensor on the front. The sensor is used to
adjust the touchscreen’s brightness based
on the amount of ambient light at your
location. If the sensor is covered, the screen
can get very, very dark.
Ensure that you aren’t unintentionally
blocking the light sensor. Avoid buying a
case or screen protector that obscures the
The automatic brightness setting might also
be vexing you.
The battery doesn’t charge!
Start from the source: Is the wall socket
providing power? Is the cord plugged in?
The cable may be damaged, so try another
When charging from a USB port on a
computer, ensure that the computer is
turned on. Computers provide no USB power
when they’re turned off.
Some phones charge from a special cord,
not the USB cable. Check to confirm that
your phone is able to take a charge from
the USB cable.
The phone gets so hot that it turns itself
Yikes! An overheating phone can be a nasty
problem. Judge how hot the phone is by
seeing whether you can hold it in your
hand: When the phone is too hot to hold,
it’s too hot. If you’re using the phone to
keep your coffee warm, the phone is too
Turn off the phone. Take out the battery
and let it cool.
If the overheating problem continues, have
the phone looked at for potential repair. The
battery might need to be replaced.
The phone won’t do landscape mode!
Just because an app doesn’t enter
landscape mode doesn’t mean that it can
enter landscape mode. Not every app takes
advantage of the phone’s capability to
orient itself in landscape mode. On certain
Android phones, the Home screen doesn’t
“do landscape” unless it’s placed into a car
mount or has a physical keyboard that
works in landscape mode.
One app that definitely does landscape
mode is the web browser.
Android phones have a setting you can
check to confirm that landscape orientation
is active. Check the quick actions drawer for
the Auto-Rotate setting. That setting might
also be found in the Settings app, on the
Display screen.


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